About my bill date

[Kirstieann]

I just won’t to know why my bill comes out on the 1st but nothing start till the 17 th?

[Kirstieann]

I just don’t understand why it say my bill to view ect on the 17 th but I pay my bill on the 1st it should all start up again on the first

[MI5]

@Kirstieann 

Your allowances reset on your billing date which is 14 days before you have to pay it.

[Kirstieann]

Well no because I pay my bill on the 1st so surely it should start then not the 17 th

[MI5]

@Kirstieann 

It's the day your bill is generated, not when paid.

If bill is generated on the 17th, that's when allowances reset.

[Kirstieann]

So that don’t make sense so I pay my bill the have to wait 17 days? Well surely if I pay my bill lot should all restart soon as my bill started.

[MI5]

@Kirstieann 

You get a month to use your allowances from bill date to bill date.

I can't explain it any other way for you.

[Kirstieann]

So my bill date should be the 1st to the 1st as that when I pay my bill not the 17 th -17 th. not very happy how rude your being

[MI5]

@Kirstieann 

I'm not being rude at all.......

As I said, your bill is generated on a specific date each month and it is due to be paid 2 weeks later.

The allowances reset on the bill date, not 2 weeks later when you pay it.

[Kirstieann]

Ok, well I’ve been a o2 customer for 10 year and I will be calling o2 about my experience today not happy..