cancel
Showing results for 
Search instead for 
Did you mean: 

Sim contract to phone contact

Kay27
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I’m currently on a sim only monthly plan but just upgraded to a phone contract does this mean I now pay for both?
Message 1 of 4
580 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12864 Posts
  • 95 Topics
  • 1172 Solutions
Registered:
So long as you upgraded, no.
If you took the phone contract out as a separate plan, then yes.
Did you upgrade when logged in to your o2 account, or did you use the upgrade option if you used a 3rd party @Kay27?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 4
572 Views
3 REPLIES 3

gmarkj
Level 66: Unequalled
  • 12864 Posts
  • 95 Topics
  • 1172 Solutions
Registered:
So long as you upgraded, no.
If you took the phone contract out as a separate plan, then yes.
Did you upgrade when logged in to your o2 account, or did you use the upgrade option if you used a 3rd party @Kay27?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 4
573 Views

Kay27
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I done it through the app after signing and clicked upgrade now so that’s good to know, thank you
Message 3 of 4
566 Views

Bambino
Level 86: Prestigious
  • 24358 Posts
  • 1058 Topics
  • 3818 Solutions
Registered:

@Kay27 If you upgraded to a Refresh contract, be aware that it's one contract, but two charges.

How does O2 Refresh work?

Edited for spelling

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 4
549 Views