Solved: Sim contract to phone contact

Kay27 · ‎03-02-2021

I’m currently on a sim only monthly plan but just upgraded to a phone contract does this mean I now pay for both?

gmarkj · ‎03-02-2021

So long as you upgraded, no.
If you took the phone contract out as a separate plan, then yes.
Did you upgrade when logged in to your o2 account, or did you use the upgrade option if you used a 3rd party @Kay27?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎03-02-2021

So long as you upgraded, no.
If you took the phone contract out as a separate plan, then yes.
Did you upgrade when logged in to your o2 account, or did you use the upgrade option if you used a 3rd party @Kay27?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Kay27 · ‎03-02-2021

I done it through the app after signing and clicked upgrade now so that’s good to know, thank you

Bambino · ‎03-02-2021

@Kay27 If you upgraded to a Refresh contract, be aware that it's one contract, but two charges.

How does O2 Refresh work?

Edited for spelling

I DO NOT WORK FOR O2

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