Hi
@Toby. Hello everyone.
Got fev news about my case.
CS never call back to me. We decide to contact them today. Unfortunately our bill is not reduced. We ask several questions by your advice from this forum guys.
So after our firs call last week CS put our bill to cancelation what was rejected by some kind of head office. No investigation?
We get that information today when call o2 CS.
We ask why and put arguments.
By my mobile all used data in time when second businesses number fited to my handset 650MB by CS 3Gig in just 11 days.
Usually i fit in 3Gig tariff in a month time without any problems. Also i cant belive in some massive difference betwen mob vs provider data reading. Technically is impossible.
By CS second number share minutes from main business number but no data. No one know since when, as we use this sim ocasionaly so far in last 5 years without any issue before and any extra cost for used minutes or data.
By CS over spending cap works only outside UK.
So now if I give second sim to one of my worker, looks like you can make yourself ready for bill 3 times higher than this 7.6k after a full month time. 21k? Is more than ridiculous!
Don't know what to say about no control and cut off provided by o2. For me that looks like classic ripoff try.
We explain also that if o2 give us a info that we cross 80% of used data we will buy extra 1 or 2 gig as we always do!
We don't understand why is no cap in UK. When we signed the contract in first time, the guy ensure us that all that is 24/7 under control. Even if we missed something o2 will not alow bring it to huge bill. But yes. That was over 5 years ago.
Guy from Cs don't sound like he bother. He put our case again in to bill cancel try.
He said that in 10 days we recive text message is that accepted or refuse!
He will be not able give us any more information how that actually happend.
He keep saing that is extra 3gig data used.
My wife crying again.
She want to cancel our holliday on 27th this month bcouse of this.
Think that will be our last contracts with o2 as is ridiculous watching bill going highly over standard 6 years spending and doing completly nothing with it. Not even info that you need buy some extra data. Also can't understand why is no cap now on second number in business ac when main number got it? And why this cap works only outside UK?
I feeling second time very disappointed by o2 after so many years. First moving me to sky with my brodband and asking me to get new brodband from o2 when extend my mob contract. And now bill for 7.6k
No words to name it right.
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