£7600 bill from 02 businesses

[Anonymous]

In past 5 or 6 years together with my lady have 2 acounts in 02. One ordinary and one business. On businesses ac we got 2 mob numbers linked together. Second business number is used ocasionally when needed.
Every single minute or data been always taken from main bussiness number.
In May second buisness mobile been active for around 2 weeks. By data usage reading from mobile we use around 350mb of data in this time. We dont recive any information by sms from 02 as usually happend in situation like this that we use all of mb. No internet cut off as in situation like this happend or any info that's something bad and costly comming.
Recive today bill for £7600 for May.
We are devastated ; (

[Anonymous]

Thank you.
That situation really starts eating us from inside. Is main priority right now to sort this out and CS is not very helpful.

[MI5]

When are they ever helpful these days?

[Toby]

Hi @Anonymous,

Thanks for returning to the community to update us. Please feel free to send me a private message (there is a link at the bottom of this comment) and we can have a chat about what to do next.

[jonsie]

Hope you can help these poor people @Toby. It's an awful situation to be in and no nearer to a resolution than previously.. Check out Google for CEO O2 and drop his office an email.

[Toby]

Hi @Anonymous,

I've responded to your PM, get back to me when you can.

[jonsie]

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@Toby wrote:

Hi @Anonymous,

I've responded to your PM, get back to me when you can.

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[Cleoriff]

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@Toby wrote:

Hi @Anonymous,

I've responded to your PM, get back to me when you can.

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Brilliant @Toby. I hope you can help sort this...