£70 for 30mins calls starts with 0300

[Eddy2]

I used the app Rebtel to call my friend outside the UK and the number starts with 0300.  I suddenly found that there was a £70 local call fees in my bill.  Could anyone help me what is it? Why would O2 charge me that? I have not encountered any charges when I used WhatsApp to call my friends outside the UK. 

[MI5]

@Eddy2 

Charges are for an international call as per your contract terms.

Stick to whatsapp to avoid charges.

Rebtel international pricing here Cheap International Calling | Rebtel.com

[Eddy2]

Thank you for your quick response.  Honestly, I just want to find a cheaper way to call my friend at the landline.  I’m just a normal phone user.  How could I know there is some special terms that would charge me for  £2.5 per minute for local 0300 calls?  What are these terms??

[MI5]

You need to see the Rebtel terms on their website for call charges @Eddy2 

[MI5]

You can also get an international bolt on with O2 for cheaper calls The International Bolt On | O2

[Eddy2]

You mean the Rebtel terms not O2 terms?

[MI5]

Yes as the call was made through their service.

[Eddy2]

I’m confused.  The problem now is that O2 charged me for calling 0300 local numbers.  Is that a legitimate fee for a monthly plan with unlimited local calls? On top of that, they suspended my SIM and now I can’t call or text.

[Cleoriff]

@Eddy2 

Re suspended sim. Probably due to that call through Rebtel.

You can contact O2 via Skype Guide: A Guide to Skype and use the payment management number of

0800 902 0217.

OR

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW

[Enlli]

Did you pay Rebtel separately. If not it won't be the 03 element that was charged but O2 passing Rebtel charges on