Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Fingerprint scanner gone from lockscreen

Good evening. The finger print scanner has gone from my daughters lockscreen and she doesn't know her pin. Any advice on how to get into the phone please? Much appreciated

Resolved! Iphone upgrade

Today my wife was offered discount on her tariff by O2, which she accepted. She logged into her account a few hours later (to check the new rate) and saw she had confirmation of purchasing an iphone for £1149.00. No mention of phone during the tariff...

First SIM fine, failed credit check for the 2nd !!!

Hi @O2Lisa I applied for and was accepting for a SIM only deal (£15 pm) to switch from Three a week ago, all good. Today I have tried to add an additional SIM to my account for my wife, and the order failed with me basically being told I'd failed the...

Resolved! Roaming

Can I use 02 sim in Spain mallorca

Resolved! Bill

Hi do I get 25% off my bill as a teacher?

Resolved! No access to My O2

I left O2 last week at the end of my 2 year contract and ported my number to another provider. Have just tried to log in to My O2 and it doesn't accept my phone number despite my log in details being correct!! I haven't received a paper bill in years...

Resolved! Switch up

Hi im new to 02 and have short time to add 'switch up' but I can't agree the terms,because I haven't got the new phone yet.please help

Resolved! Help

I've never posted before but am in need of some advice. I got a phone on my contract several months ago for a family member who was going through a tough time and needed a phone. Now it's looking like they're planning on not paying.I know its my own ...

Resolved! add new o2 phone to my O2 account

I have registerd with Virgin for broadband. I was supplied with aO2 simm which is up and running. How do I add this additonal phone number to My o2 please.

Resolved! 3G/4G

Suddenly had texts saying 4G is being switched off and now on 3G. I have no idea why and signal is appalling and phone unusable for FB etc. Anyone else had this?? My agreed tariff is for 4G and recently had text saying I was having 5G and they would ...

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