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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Z Fold 5 pre-orderd in store - Change colour?

I pre-orderd the "Icy Blue" Z Fold 5 just after it was announced in my local O2 store and paid the £50 deposit. I'm due to collect on Friday when it's released, but I'm now not sure on the colour choice and would rather just get a black one! Would th...

Resolved! Need to talk to a real person

I have received an email telling me my monthly mobile payment is overdue, but I do not have a mobile with O2.I have tried to access my account, but O2 says I don't have an account with them. I also do not know the mobile number, they are talking abou...

Lenkenbad by • Level 1: Joiner
  • 580 Views
  • 1 replies
  • 0 kudos

Resolved! old number back again?

I used to have a pay monthly account but let it lapse when I went abroad (owing O2 some money). This was back in 2013I have just come back and I would like my old phone number back (I have now just paid off the money on the old bill!). Is there a way...

Resolved! New replacement sim

I've been sent a new Sim to replace a lost one but it won't work. I'm in Thailand atm so can't call again as phone been stolen. Live chat is impossible can't get through to anyone

Ryan44 by • Level 1: Joiner
  • 483 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

I've been trying to contact customer services about a bill but have been unsuccessful

changing personal details

I am trying to change my bank account details for the account my direct debit comes from, but your website will not accept the changes. It just says "try again later". What do I do? This has been happening for several weeks

himy by • Level 1: Joiner
  • 380 Views
  • 2 replies
  • 0 kudos

Using my phone abroad

I am trying to make calls from my phone (abroad) but it tells me that the number cannot be processed. I activated my Travel on days ago and even so it does not allow me to make calls, not even to my voice mailbox.

Resolved! Z fold 5 pre-order

Hi I've just pre-ordered the Z Fold 5 and was told like the website says delivery is 11/08 yet Samsung and other networks are saying from the 04/08. Just wondering why O2 is a week behind? Cheers

Rog22 by • Level 3: Thinker
  • 2255 Views
  • 9 replies
  • 1 kudos
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