£6.00 refund I was promised and have yet to receive

[Susie1710]

I was promised a £6.00 refund on my bill when I was charged for Premium Text Messages. I was told two bills ago I would receive this, but as of today it has still not come off my bill. I was even told by one of your representatives that this months bill would be £18.22 but it wasn't. Can you help me please - I cannot afford to lose £6.00.

Thank you

Kind regards

Susan Cooke

[Enlli]

Can't help I'm afraid as we are all customers here 

Have a word with Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am