£500 plus charged in error

[Anonymous]

Yesterday I had over. £500 taken from my bank account by O2 by Direct Debit in error. 24 hours later, despite a wasted afternoon trying to sort it out with O2 and at my Bank, I still have not been reimbursed. Anyone have a similar experience and how do I recover Bank charges and the wasted afternoon off work ( self employed ) ?

[Anonymous]

Hi.

You have done what you can at the moment by letting both your bank and O2 know of the error.

Their is a complaint online form if you wish to fill this out and you would need to show bank charges have been applied for O2 to consider any.

I'm not confident an afternoon lost wether self employed or not will be considered.

Here is the link : http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Let us know how you get on.

[adamtemp64]

http://www.directdebit.co.uk/DirectDebitExplained/Pages/Incorrectpayments.aspx follow the advice there

[davethorp · Accepted solution]

Your bank should have provided you with a full and immediate refund under the direct debit guarantee of the money taken. If they haven't done this then you need to be asking them why they haven't done

[perksie]

---

@Anonymous wrote:
Yesterday I had over. £500 taken from my bank account by O2 by Direct Debit in error. 24 hours later, despite a wasted afternoon trying to sort it out with O2 and at my Bank, I still have not been reimbursed. Anyone have a similar experience and how do I recover Bank charges and the wasted afternoon off work ( self employed ) ?

---

If O2 and your bank are dealing with it you will have to await the outcome, not much else you can do.

O2 will not be responsible for any time off work, but you might be able to claim a goodwill gesture after this is cleared up.

[a_hcir]

---

@davethorp wrote:

Your bank should have provided you with a full and immediate refund under the direct debit guarantee of the money taken. If they haven't done this then you need to be asking them why they haven't done

---

^^^ THIS

I had a erroneous bill once by Direct Debit.  One call to the bank (Santander) and they reversed the payment immediately without question, then it was left to the company who'd made the erroneous charge to sort out.

I would give them notice that they have a short period (2-4 hours) in which to sort it out themselves before asserting your rights through the direct debit guarantee.