O2 RPI Price Increase - 2014

[Anonymous]

(This post has been edited due to language used, as per the community guidelines. Please send the community coordinator Toby a private message for an explanation)

[perksie]

That's an unhelpful and pointless post, try aiming your anger at Ofcom who created the rules.

Offensive language is not allowed here.

[a_hcir]

Unhelpful, yes, but goes to show the level of frustration an unjustified and immoral increase causes most folk.

I've still not been notified by o2 about any price increase...  Maybe I'm getting off scot free?

[perksie]

I suspect the notices are sent out in phases, I only had mine last night.

[Anonymous]

Can anyone tell me when a contract is no longer a legally binding document??  I do not understand how it can be changed without my agreement, otherwise it is ignoring my legal rights when I agree to my monthly fee.

If fees have to go up then it should be applied at the end of my contract when I take a new one out, if I choose to.

I cannot see how this is allowed to happen, it makes a mockery of us customers and also the legal system.

[perksie]

Your contract has not been changed, give it a read through.

[a_hcir]

The contract itself has not changed - an allowance to increase by RPI is hidden in the small print.  o2 and their resellers do not make this obvious at the point of sale, which is why everyone is rightly livid.

Read the other threads - the chances of getting out of your contract early are slim to none, but people plan appealing anyway which is great because it will show o2 that whilst they may consider it in their rights to force a mid-contract increase, people won'r let them do it lightly.

[adamtemp64]

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-mid-term-rise-v-ofcom-ruling-Facts/m-p/611520...

[Anonymous]

The Government now uses and has for a few years CPI not RPI as an indicator of inflation. CPI, has you would expect, being the lower indicator of the two.

How can O2 use RPI when it is no longer used or recognised by the UK for inflation purposes?

Certainly, I will be thinking twice before I renew with O2. Maybe if they cut their corporate hospitality and directors remunerations then they would not need to increase their prices.

[perksie]

The main thread for this is here:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Increase-Prices-for-Pre-and-Post-23rd-January...

Edited thanks davethorp.