on 04-02-2014 15:35
on 04-02-2014 15:44
@Seriously @Anonymous that tone isn't helpful. I understand you want to defend the company you work for, and that you have been told no change in tariff is needed but that's not the experience I've had on or offline today, and neither is it for @Janthea by the sounds of it. So, somewhere along the line something isn't working or being communicated properly, either to the customer or to the O2 guys on the phones. Patronising us isn't going to make me happier!
When I'm online I do so as a regular person, not an employee of O2. It just so happens that I work for O2 and can offer an insight on many things.
I am however entitled to my own opinions, show my personality (and yes that can include sarcasm..) and I am free to not be O2's mouthpiece. That is why you will see me agreeing with people criticising O2 over various things, as well as defending O2 when I feel inclined to.
With regards to this, I've consistenly said whats on the website now, that its at no extra cost. The link posted was just to evidence that its supposed to be free.
If the link on the website is troublesome, call customer services and ask them to move you over. If you have any pushback, remind the advisor that there is a text, a link to the website and information on it being at no extra cost.
on 04-02-2014 15:48
However, looking at the link to the FAQ that @Pablo linked to I think I've found the problem. It says 'from the date in the text we sent you' to go through the online set up, when nothing else mentions that you need to wait for this date. So, essentially wait until tomorrow (or whatever date is in your message) and try it then. A failure in joined up communication I'd say, and it would be helpful if everyone on the phones was aware too. @Pablo perhaps you can help spread the word.
on 04-02-2014 15:52
on 04-02-2014 16:01
"I work for O2, however I am here in an unofficial capacity. My views are my own, and not reflective of O2."
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 04-02-2014 16:08
Even so, I'm sure O2 don't really want people making clear they work for them and then annoying customers further. Disagreeing about which handset is better is one thing. Sarcasm is another.
on 04-02-2014 17:11
Thanks for discussing this. I'm currently gathering more info and intend to make a post as soon as I can