Solved: £45 for sending a text in Turkey

Craigieboy73 · ‎21-10-2022

Hi there I arrived in Turkey on 15 October 2022 and was immediately told I’d been charged £45 despite only sending a text home. I need this charge cancelled due to the cost of living. How do I go about this? The online chat is no help and I can never connect to an agent as none are available

MI5 · ‎21-10-2022

@Craigieboy73

Turkey is not in EU so there is a charge for all texts, calls and data.

It will be data use that has created the large bill.

Guide: Roaming MegaGuide

Guide: Roaming in Turkey and Cyprus

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-10-2022

@Craigieboy73

Turkey is not in EU so there is a charge for all texts, calls and data.

It will be data use that has created the large bill.

Guide: Roaming MegaGuide

Guide: Roaming in Turkey and Cyprus

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎21-10-2022

Depending on what phone you have @Craigieboy73 it could also be the phone sending messages that you aren't aware of.

iPhones register for iMessage, Visual Voicemail and FaceTime in the background and some Androids do a similar thing with Google Chat/Messages...

To avoid this, put your phone into Airplane mode and then only turn on WiFi if/when there is WiFi you want to connect to.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎21-10-2022

It would take a lot of texts to work up a £45 bill, whereas data at £7.20 per mb wouldn't take very long at all.

CALLS	£2/MIN
TEXTS	50P/TEXT
DATA	£7.20/MB

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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