Re: 3G not working.

Anonymous · ‎09-09-2014

Hi,
I need some help. Basically i ordered my upgrade Saturday, my 3G stopped working on Monday on my old iPhone. Got home set up my new iPhone, did the number swop etc( all connected to wifi).
Today on my way to work I realised that my 3G isn't working still. After new iPhone and a sim swop.
I've done a network setting reset, I've also tested mobile.o2.co.uk in replacement of idata.o2.co.uk and it worked. Bt I'm not sure what issues that would be if I stayed on mobile and not idata so I'm back to square one again.

Please help.
Thank you.

MI5 · ‎09-09-2014

Sounds like you need to call CS and get switched to iData package.
Call 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎09-09-2014

You can leave mobile.o2.co.uk for now until it's switched - It won't hurt anything but there will be some reduced functionality.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-09-2014

Hmm I shall. But it's a mystery why the 3G stopped on my old iPhone suddenly. Hmm annoying.

MI5 · ‎09-09-2014

We may never know the answer - Maybe just a local mast issue at the time, but if "mobile" is working now it is definitely account settings related.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-09-2014

Hi

Check your service status http://status.o2.co.uk and look here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

You could check with customer service on your account too.

http://www.o2.co.uk/contactus

MI5 · ‎09-09-2014

mobile.o2.co.uk is working bob......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-09-2014

Ah right I thought the op was having issues still.

MI5 · ‎09-09-2014

Only when changing the apn to iData

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-09-2014

Hmm so an issue still does exist.

Hopefully Customer Service can clear this up then.

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