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3G not working.

Anonymous
Not applicable

‎09-09-2014 08:19 - edited ‎09-09-2014 08:20

‎09-09-2014 08:19 - edited ‎09-09-2014 08:20

Hi,
I need some help. Basically i ordered my upgrade Saturday, my 3G stopped working on Monday on my old iPhone. Got home set up my new iPhone, did the number swop etc( all connected to wifi).
Today on my way to work I realised that my 3G isn't working still. After new iPhone and a sim swop.
I've done a network setting reset, I've also tested mobile.o2.co.uk in replacement of idata.o2.co.uk and it worked. Bt I'm not sure what issues that would be if I stayed on mobile and not idata so I'm back to square one again.

Please help.
Thank you.
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MI5
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on ‎09-09-2014 08:45

on ‎09-09-2014 08:45

Yes, data plan needs switching to iData (currently on standard) as I advised in the first answer above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 15
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MI5
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on ‎09-09-2014 09:12

on ‎09-09-2014 09:12

Final point to note is that even after CS have switched your data tariff, it won't become active until the following day.
If you look in your "My O2" you will see the old data tariff will say "deleting" and then the next day the new one will show as "active".
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 15
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Anonymous
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In response to MI5

on ‎09-09-2014 11:58

on ‎09-09-2014 11:58

Rang up they have done at their end. Active from tomorrow.

Thanks for your help.
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MI5
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on ‎09-09-2014 12:00

on ‎09-09-2014 12:00

Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 15
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Anonymous
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on ‎09-09-2014 12:09

on ‎09-09-2014 12:09

Awesome News.

Hopefully you can get back to enjoying the service and phone with the correct settings.
Message 15 of 15
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