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3G internet problems after new sim

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Anonymous
Not applicable

on ‎03-04-2014 20:55

on ‎03-04-2014 20:55

Hi. I changed my sim via O2 as my contract finished so now I'm on a one month contract but since then I can't get internet although phone shows 3G. Any ideas
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎03-04-2014 21:01

on ‎03-04-2014 21:01

Depending on which phone you have check your settings against jonsie's posts here:
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
Not applicable

‎03-04-2014 20:57 - edited ‎03-04-2014 21:03

‎03-04-2014 20:57 - edited ‎03-04-2014 21:03

Hi.

Sometimes when a change has happened it needs to settle.

Text ACTIVE to 2020, save the settings and turn your phone off and on.

Try turning your phone off and back on or toggle airplane mode on and off.

Check your service status here http://status.o2.co.uk with your full postcode.

I
Check here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

If it
Continues ring Cs on 202 to have tour account checked.
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MI5
Level 94: Supreme
In response to Anonymous
  • 147262 Posts
  • 636 Topics
  • 28301 Solutions
Registered:

on ‎03-04-2014 21:01

on ‎03-04-2014 21:01

Depending on which phone you have check your settings against jonsie's posts here:
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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