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on 15-08-2022 11:03
Suddenly had texts saying 4G is being switched off and now on 3G. I have no idea why and signal is appalling and phone unusable for FB etc. Anyone else had this?? My agreed tariff is for 4G and recently had text saying I was having 5G and they would adjust my tariff.....no discussion!!
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on 15-08-2022 11:57
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on 15-08-2022 11:57
As it's just after the weekend they have probably just started working on the mast.it could take a bit longer.. You will just have to keep rebooting the phone.
If you want to contact O2. Guide: How to find help & contact O2
Or social media:
You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they will be able to help.
Veritas Numquam Perit
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on 15-08-2022 11:04
Suddenly had texts saying 4G is being switched off and now on 3G. I have no idea why and signal is appalling and phone unusable for FB etc. Anyone else had this?? My agreed tariff is for 4G and recently had text saying I was having 5G and they would adjust my tariff.....no discussion!! Anyone else had same issues? Cannot get through to 02 even on online chat!
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on 15-08-2022 11:07
This happens when a system is rebooted and is only temporary.
Just reboot your phone and it will be back to normal.
Best of Luck.
Veritas Numquam Perit
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on 15-08-2022 11:09
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on 15-08-2022 11:09
Thank you so much I'll do that1
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on 15-08-2022 11:12
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on 15-08-2022 11:12
That means they are upgrading the mast serving you
Keep rebooting your phone until service is resumed
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on 15-08-2022 11:39
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on 15-08-2022 11:39
It hasn't worked unfortunately.
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on 15-08-2022 11:57
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on 15-08-2022 11:57
I suspect it is temporary, probably work on the network. Check
You may like to install 'My Network' App. Where you can register to be informed of updates, and report problems.
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on 15-08-2022 11:57
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on 15-08-2022 11:57
As it's just after the weekend they have probably just started working on the mast.it could take a bit longer.. You will just have to keep rebooting the phone.
If you want to contact O2. Guide: How to find help & contact O2
Or social media:
You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they will be able to help.
Veritas Numquam Perit

