Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

FRAUD ATTEMPT in the name of O2 to my O2 messages

Hi all Just to alert everybody (including O2 but cannot find how to reach you!) that I received a text on my service to say " O2: We were unable to process your latest bill. In order to avoid fees, please update your payment information via : I chec...

Data calls and messages

My data hasn't worked for weeks even though my bill is fully paid, I also cannot receive messages and calls from some people (especially my childrens schools) this is so frustrating

Cara1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Dialing up / accepting calls

Hello, For the last 3 days I havent been able to accept any incoming calls nor dial out. I check the service status in the local area and they are now all working fine. I have swtich the phone on and off but still unable to make any calls. Any sugges...

rc497 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Fault with my line

Callers keep reporting that they are receiving a voice message that my number does not exist when they call me. From my perspective, I can often see a missed call (but not always) when this occurs. But the phone has not rung my end. It is both for st...

KB2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

new phones?

i wonder if you can help me my partner ordered 2 s9 smasung pay monthly phones on sat 11/4/20 and was told everything was ok on checking the order in my o2 it looks like you are sending 2 sim only packages and wondered if there has been a mistake?

Text Alert - Bill Processing Query - Scam??

Hi - I've just rec'd a text from 02 stating that you're having difficulties processing my payment? I've never had this before and been a customer for many years. The message has also given a link so that 'I can update my payment details to avoid char...

Debbie01 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Item missing

I've upgraded my phone and got offered an half price galaxy fit, the phones come but no sign of the galaxy fit anyone know if it will come separate or who I can speak to to chase it up theres no live chat etc at the moment

Jamie-a by Level 1: Joiner
  • 2 replies
  • 0 kudos

Changing the date of my direct debit

I'm just wondering if anyone knows how I go about changing the date of my direct debit? I prefer for all my bills to go out on the same date and my direct debit date is for about a week and a half after then. I cant seem to get through on the phone a...

NicoleH by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! customer

Hi, im trying to get in contact with o2, im currently furloughed and my bill date is coming up soon. i have not recieved payment from the gov yet. everytime i call 202 it gets me no where and just says there only dealing with urgent matters, bye and ...

tomh23 by Level 1: Joiner
  • 3 replies
  • 0 kudos