Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing the payment date

How do I change the day my monthly payments are taken out of my account ?

Resolved! Extra charges accidentally incurred

Daughter accidentally incurred charges using mobile phone as payment for Google games. Can these be refunded?

Cancel Click and collect order

Hello I made a click and collect order 3 days ago and went into the store to collect the item but didn't have the required ID in which I was refused the item so I spoke to someone on the my02 app to cancel the order so I could re order for delivery i...

Resolved! Bill

Hi there £36.78 has came out my bank for my bill but I got a text saying I haven’t paid it

Resolved! No signal after port

I got a new o2 SIM only contract a week back and got the o2 sim activated(esim)Number port request submitted 07/07/22.On 08/07/22 - around 11am, porting begins. By 6PM the situation was:- Inbound calls from any network go to my o2 voicemail, showing ...

Disney plus activation doesn't work

Probably experienced the worst customer service today from o2.Added disney plus via appTakes you to a page that says activate meUnable to press button on pageOpen via o2 app and activate takes you to a 404 error pageCall o2 customer services , so so ...

Resolved! Spain

Will I be charged when I go abroad on Sunday??

Resolved! New SIM card

Hello I have recently order a Apple Watch and it has arrived but no SIM card and I was wondering will the SIM card arrived separately will this arrive at a later date by post? thanks Chloe

Resolved! Roaming

I am going to bulgaria. I have a sim only deal, unlimited calls texts, 30g data. Do I have to sign up to anything or change anything in settings to use my phone as I do in uk. Do I have to turn on o2 travel?

Resolved! Device plan Payment overdue

I have had an overdue payment message. However my plan since paying last month has said that I am due to pay £0:00 left of my device plan as I have paid up my amount. I am confused as to why this is now considered overdue…am I supposed to pay over wh...

O2

Forum Posts