Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I set my phone so that callers can leave a message.

Somehow I seem to have lost my voicemail. I can access it but no callers can leave a message. I think I may have deleted something in error. A crucial phone number perhaps?

Resolved! How do I go about buying adding another phone to my account

How do I go about buying adding another phone to my account

Resolved! Change payment date

How do u change payment date ?

Resolved! Hi I am after my pac number for my phone number

Hi I’m after my pac number for my phone number xxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Open

I fill in the information for my o2 open discount but I keep getting emails back saying something is wrong/ missing (even though it’s not) I’ve phoned the helpline but they said they can’t help, I’ve emailed but no reply. I want the discount code as ...

Resolved! Sun swap

I’ve just received my new phone and sim to activate the sim swap do I text 2020 from my old phone or the new phonethanks

Resolved! Cancel

Hi I was looking to cancel this pay monthly contract XXXXXXXXXXX [mobile number removed by mod]

Resolved! Sim card

I got a phone on contract , it has been 15 days and I still haven't recieved my sim card. My data on my pay as you go has now run and I can't call anyone either. Yet my bill for the contract has come out today even tho I didn't use any of the data or...

Resolved! I dont get why my monthly payment went up by £4

my monthly payment went from £29 a month to £33.24. I know it should go up at the rate of inflation but surely the rate of inflation hasn't went up more than 10% this year.

Resolved! Pay more

Good morning, I would like to start paying extra each month, how do I do it.

O2

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