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3G/4G

JanetMcD2020
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Suddenly had texts saying 4G is being switched off and now on 3G. I have no idea why and signal is appalling and phone unusable for FB etc.  Anyone else had this??  My agreed tariff is for 4G and recently had text saying I was having 5G and they would adjust my tariff.....no discussion!!

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Cleoriff
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@JanetMcD2020 

As it's just after the weekend they have probably just started working on the mast.it could take a bit longer.. You will just have to keep rebooting the phone.

If you want to contact O2. Guide: How to find help & contact O2 

Or social media:

 You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they will be able to help.

Veritas Numquam Perit

Girl in a jacket

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JanetMcD2020
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Suddenly had texts saying 4G is being switched off and now on 3G. I have no idea why and signal is appalling and phone unusable for FB etc.  Anyone else had this??  My agreed tariff is for 4G and recently had text saying I was having 5G and they would adjust my tariff.....no discussion!!  Anyone else had same issues? Cannot get through to 02 even on online chat!

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Cleoriff
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@JanetMcD2020 

This happens when a system is rebooted and is only temporary.

Just reboot your phone and it will be back to normal.

Best of Luck.

Veritas Numquam Perit

Girl in a jacket
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JanetMcD2020
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Thank you so much I'll do that1

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jonsie
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That means they are upgrading the mast serving you

Keep rebooting your phone until service is resumed

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JanetMcD2020
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It hasn't worked unfortunately.

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Enlli
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I suspect it is temporary, probably work on the network. Check

https://status.o2.co.uk/

 

You may like to install 'My Network' App. Where you can register to be informed of updates, and report problems.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Cleoriff
  • 125790 Posts
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Registered:

@JanetMcD2020 

As it's just after the weekend they have probably just started working on the mast.it could take a bit longer.. You will just have to keep rebooting the phone.

If you want to contact O2. Guide: How to find help & contact O2 

Or social media:

 You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they will be able to help.

Veritas Numquam Perit

Girl in a jacket
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