3G/4G

[JanetMcD2020]

Suddenly had texts saying 4G is being switched off and now on 3G. I have no idea why and signal is appalling and phone unusable for FB etc.  Anyone else had this??  My agreed tariff is for 4G and recently had text saying I was having 5G and they would adjust my tariff.....no discussion!!

[JanetMcD2020]

Suddenly had texts saying 4G is being switched off and now on 3G. I have no idea why and signal is appalling and phone unusable for FB etc.  Anyone else had this??  My agreed tariff is for 4G and recently had text saying I was having 5G and they would adjust my tariff.....no discussion!!  Anyone else had same issues? Cannot get through to 02 even on online chat!

[Cleoriff]

@JanetMcD2020 

This happens when a system is rebooted and is only temporary.

Just reboot your phone and it will be back to normal.

Best of Luck.

[JanetMcD2020]

Thank you so much I'll do that1

[jonsie]

That means they are upgrading the mast serving you

Keep rebooting your phone until service is resumed

[JanetMcD2020]

It hasn't worked unfortunately.

[Enlli]

I suspect it is temporary, probably work on the network. Check

https://status.o2.co.uk/

You may like to install 'My Network' App. Where you can register to be informed of updates, and report problems.

[Cleoriff · Accepted solution]

@JanetMcD2020 

As it's just after the weekend they have probably just started working on the mast.it could take a bit longer.. You will just have to keep rebooting the phone.

If you want to contact O2. Guide: How to find help & contact O2 

Or social media:

 You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they will be able to help.