£30 taken from my accoumt, no order went through.

[MrWilson]

hello,

last night, I tried to make a purchase of a pay monthly contract. £30 upfront payment was taken and it suggested the order was complete but i have no emails to confirm this. please look into why my account was deducted but i have no order been processed.

i would appreciate a reply soon as you can thank you.

kind regards,

Mr Wilson

[MI5 · Accepted solution]

@MrWilson 

Your payment will be pending until approved by O2, if not approved, it will be returned to your bank.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Guide: How to find help & contact O2 

[jonsie]

Pending payments will be available funds back in your account within 7 working days if you fail the O2 credit checks

[MrWilson]

@MI5 Hi, Thank you for responding to me and  you have given good detailed instructions. I did try to contact them on my o2 account but its difficult to reach an expert as you need a mobile to scan a QR code. unfortunately im stuck on an old desktop. I will continue to try make contact through social media, I will check if the £30 has been taken, it was still pending this morning. 

thanks again for the help,

cheers,

Mr Wilson

[MI5]

You're welcome and good luck.

[MrWilson]

@jonsie thanks for the reply. its now been 4 days so hopefully i either get my new phone or im refunded. 

thanks to you both for the advice.

Mr Wilson

[Charlie75]

Hello . Did you ever get this issue sorted out?

[Oxonian]

---

@Charlie75 wrote:

Hello . Did you ever get this issue sorted out?

---

@Charlie75 

If that question is aimed at @MrWilson, you need to tag him thus ! 👍

if you have a similar issue, @MI5 has set out detailed guidance above. 😀 

[Charlie75]

Hello @MrWilson did you ever get this sorted