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Level 1: Joiner
Posts: 1
Registered: ‎27-07-2020

2 mobile numbers when texting

[ Edited ]

Hello, I recently transferred my number over and when I text some people get the new 02 number but I do not want appearing, I’d like them to see original number which I called and transferred over which I've had for years

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Posts: 91,165
Topics: 747
Registered: ‎14-01-2013

Re: 2 mobile numbers when texting

Hi @Apsrefurbs 

What phone have you got and where did you transfer from?

Text messages are often the last to port over.

Reboot your phone and if you still have issues then contact O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

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Posts: 91,165
Topics: 747
Registered: ‎14-01-2013

Re: 2 mobile numbers when texting

[ Edited ]

Also check this guide and see if it helps. (Check your message centre number)

Guide: Text Message Tips (not sent or received) 

Maybe @O2Korey may be able to help when he comes online at 11am?

 

Edited to add new info re @O2Korey 

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O2 Support
Posts: 15
Registered: ‎14-01-2018

Re: 2 mobile numbers when texting

Hey

 

Aprefurbs, that’s definitely something I can look into for you, let me private message and look into this for you

Thanks

 

 

 

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Posts: 106,045
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: 2 mobile numbers when texting

@Apsrefurbs 

Go to Settings >Phone > My Number and edit it to your correct number.

Save the number, then reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 91,165
Topics: 747
Registered: ‎14-01-2013

Re: 2 mobile numbers when texting

@O2Korey 

If you get this sorted, would you mind popping back to this thread to explain the solution?

We will then know what to advise anyone with a similar issue.

Many thanks.

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