18 verification

[Anonymous]

Im 49

I have now been verified in shop at least three times

Every day this week the block is applied, every day I spend 30 mins on the phone having it removed

I have been told its a glitch at o2's end

I've been told its my phone ( must have been the three phones before as well then)

I've been given credit as goodwill

I've been promised escalation 3 times

Im promised call backs - even given a time - not happened, still waiting my 9 am call back today

When I call there is never a supervisor around, always in meetings

What does it take to make o2 remove the 18 bar and keep it removed?

[Anonymous · Accepted solution]

Maybe consider making an offical complaint I hate it when they promise to call you back and dont bother

complaintreviewservice@o2.com