£150 to upgrade early

[Rachel66]

Hi I broke my phone today it was still working it would still ring etc but a blank screen. I went into 02 to upgrade. Upgrade was not due till May next year. 7 months to go. Got charged to £150. Have normally been with Carphone. Assistant wasn't interested in helping with broken phone or giving any deals etc. Even thought iv been getting texts off o2 about upgrading just wish I could remember what they said. Have u been ripped off and where do I complain to??

[MI5]

@Rachel66 

I'm not sure what you have to complain about?

Everyone agrees to pay a minimum term for their contract and if you want to upgrade early, you have to pay up first.

O2 may have offered you an early upgrade in the past but those are time limited deals.

Sorry, but you've not been treated any different to any other customer.

[Rachel66]

Hi, OK, I only wanted to know if £150 was the norm for a 7 month early upgrade. Or if I was being ripped off. Seems a bit steep. I don't even have a fancy phone  no iPhone  just a Samsung a.oh well must take more care but accidents happen 

[MI5 · Accepted solution]

@Rachel66 

The amount you pay depends on your contract.

It is your monthly payment x the number of months remaining.

Based on your numbers, I guess your contract was around £21.00 per month.