on 25-10-2020 19:04
on 25-10-2020 19:05
on 25-10-2020 19:07
on 25-10-2020 19:07
You need to call O2 for info,. All numbers in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 25-10-2020 19:11
on 25-10-2020 19:11
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
You may have been sent a new sim for 5g but you don't need to use it.
Your tariff will change on your old sim.