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100mb sharing data £3.50

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Waffrkeke
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on ‎30-11-2023 20:55

on ‎30-11-2023 20:55

I pay for my daughter's iPhone she had 5gb of data which has run out there has been multiple charges of £3.50 for a bolt on of 100mb of sharing data she doesn't have access to the app and I haven't added them on my end how are these charges getting applied 

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MI5
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on ‎30-11-2023 22:18

on ‎30-11-2023 22:18

@Waffrkeke 

You need to call O2 to put a bar on and a spend cap.

Guide: Spend Caps & Charge to Mobile on O2 

Guide: O2 BARs 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎30-11-2023 20:58 - edited ‎30-11-2023 21:01

‎30-11-2023 20:58 - edited ‎30-11-2023 21:01

@Waffrkeke 

She can add bolt ons by texting from the phone or she may know your O2 password to get into your MyO2 online.

It may be cheaper to change her tariff to one with more data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Waffrkeke
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on ‎30-11-2023 22:03

on ‎30-11-2023 22:03

Can I stop bolt ons been added 

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MI5
Level 94: Supreme
  • 151762 Posts
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  • 28843 Solutions
Registered:

on ‎30-11-2023 22:18

on ‎30-11-2023 22:18

@Waffrkeke 

You need to call O2 to put a bar on and a spend cap.

Guide: Spend Caps & Charge to Mobile on O2 

Guide: O2 BARs 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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