02 customer service are a joke

[Kaylaf]

so I’m being charged for a phone and sim I didn’t receive I’ve been paying it since April I can’t get anywhere with customer service 2 people from customer service have said it will be taken off my account and refund issued and they aren’t doing it I put a complaint in July and august and they don’t even look at the complaints by the looks of it as I still haven’t heard anything back I keep getting late payment fees added as I refuse to pay for something I haven’t received they are a joke of a company and so are the customer service like speaking to a brick wall I just want the number taking off and refund issued anyone know how I can take it further 

[Bambino]

@Kaylaf We are all customers with no access to anyone's account.

Try Resolver. They are an independent complaints service: O2 - Your Service | Resolver UK

[Kaylaf]

I have just done that as someone said to do that so will see if I hear back from that my son phone is not cut off due to me not paying as I refuse to pay for something I haven’t got but it’s now cut of my sons phone as well I just can’t seem to get anywhere with customer service