02 client service

[Anonymous]

Hello, I suffer from O2 clients service..Many times the live chat is anavailable they dont even have an email to contact and the phone call is becoming so difficult.I am living abroad and I feel completed confused with my bills.I cant pay with my Greek card and the do not even give me a bank account to pay them through live chat.Really they are unbelievabe.

[Cleoriff · Accepted solution]

Hi @Anonymous If you are confused about your bills then you must speak to customer services https://www.o2.co.uk/contactus There is a free number to call from abroad +44 3448090202

There are various ways to pay your bill here https://community.o2.co.uk/t5/How-to-guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

You will not be able to pay with your Greek card.

If your move is permanent then it may be better to end your contract and take one out in Greece. It will work out much cheaper https://community.o2.co.uk/t5/How-to-guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

[jonsie]

As @Cleoriff says use the free number and speak to them. You can query your bill if you don't understand it and pay over the phone.

If you don't have a UK account then you need to get someone to pay for you over here, either a family member or a friend. 

Presumably you have cancelled the direct debit at some point. 

[Marjo]

Hello @Anonymous welcome to our community. Please do check the advice above from our helpful members, and let us know if you have any further questions we could help with.