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Upgrading Tarrif Question.

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Anonymous
Not applicable

on ‎08-01-2018 14:57

on ‎08-01-2018 14:57

If I upgrade my tarrif via the my O2 app, will the existing tarrif be cancelled when the new tarrif is activated, i.e. will I end up just paying the new tarrif instead of the existing one? Or will I pay both until the old contract expires - and I'm assuming the old contract is not automatically renewed?

 

Cheers.

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MI5
Level 94: Supreme
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on ‎08-01-2018 15:25

on ‎08-01-2018 15:25

Assuming you are just changing tariff Your upgrade will cancel your existing tariff, so you will just pay one bill. You can change your tariff and your contract continues for the same length of time as originally.
If you are talking about upgrading your contract completely, this will start a new contract and you will have to pay to end your old one if not run its full term.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152839 Posts
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Registered:

on ‎08-01-2018 15:25

on ‎08-01-2018 15:25

Assuming you are just changing tariff Your upgrade will cancel your existing tariff, so you will just pay one bill. You can change your tariff and your contract continues for the same length of time as originally.
If you are talking about upgrading your contract completely, this will start a new contract and you will have to pay to end your old one if not run its full term.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎08-01-2018 18:22

on ‎08-01-2018 18:22

Welcome to our forum @Anonymous! Let us know if you have any additional questions on this or anything else. slight_smile

 

Cheers for the advice @MI5! 

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