Solved: Re: 02 aboad

Anonymous · ‎01-09-2016

I feel like I have been given misleading information from O2 about the payments I will make abroad. I called them and they told me my payments would be only £1.99 per day in Europe, and so stupidly believed them! I checked the website too, but of course I couldn't see Ukraine on the list and so assumed it was obvioudly IN europe... since it is! To my horror after using my internet to sort out my missing luggage in Ukraine on my first few days I discovered that the £1.99 was a complete lie, and shortly receieved a message from 02, 36 HOURS after arriving that I would be paying £6 per MB and 40p for my sms! I also have no option to turn off my data roaming, making matters worse! Why do I have to pay for this? For being given misleading information!

MI5 · ‎01-09-2016

Prices are also clearly stated here http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎01-09-2016

I'm not aware it is part of the EU yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-09-2016

What phone do you have? There should be an option to turn off roaming. Apparently Ukraine isn't in the EU

http://www.thisismoney.co.uk/money/bills/article-2226168/O2-roaming-charges-mobile-network-doubles-t...

MI5 · ‎01-09-2016

Prices are also clearly stated here http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-09-2016

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-09-2016

To be fair you haven't been given misleading information. You were told £1.99 per day in Europe and you believe the Ukraine to be in Europe. It isn't even though they feature in the Euro football championships.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎02-09-2016

I went on a live chat and spoke to someone who told me It would be £1.99 a day in Ukraine for Kiev. I didn't further check the 02 website after this, since I believed the person who I spoke to from 02. I know Ukraine isn't in the EU but it is in Europe. This is the basis I was going by.

MI5 · ‎02-09-2016

Another example of why live chat is unfit for purpose and can be a liability.
If you have proof of the conversation, O2 should refund you.
@Toby another one for the training manual!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-09-2016

@MI5 wrote:
Another example of why live chat is unfit for purpose and can be a liability.
If you have proof of the conversation, O2 should refund you.
@Toby another one for the training manual!

I agree 100%. Telling the customer what they want to hear...or giving out totally wrong information out of ignorance is unforgivable in my opinion...

Veritas Numquam Perit

MI5 · ‎02-09-2016

but not unusual......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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