Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 23637 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 213944 Views
  • 2 replies
  • 2 kudos

O2 Credit

I have a £2000 credit given by O2 for charging me for something I have never had, but I want it to go back in my bank, not against further bills, could anyone advise me if this can be done

Letter from o2 regarding change to billing.

Just really after some advice guys as I can’t understand what’s going on, I’m currently on hold and have been for 54 minutes to the Legacy Bill department- for the second time today, I can’t get through, and I need to sort this within 30 day accordin...

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Charges on my recent O 2 bill

Just got charged 6 x0.65 for texts but don’t recognise this text number & why I am charged for it

Paulg725 by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos

Bill query

Just got charged 6 x0.65 for texts but don’t recognise this text number & why I am charged for it

Paulg725 by Level 1: Joiner
  • 45 Views
  • 1 replies
  • 0 kudos

Cancel contract

Hi, I want to cancel my sim contract 

Paige96 by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos

Unauthorised Fraudulent Tariff change

Dear Sir/Madam,I am writing to lodge a formal complaint concerning significant issues I encountered with O2 services.On April 25th, I contacted O2 to cancel a 1GB data plan associated with my iPad Air. Despite clearly stating my intention to cancel, ...

GCHBS by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos

Resolved! direct debit still running

Hi - you are still taking a direct debit even though i left o2 months ago - please refund the money after leaving Chris

DrFentos by Level 1: Joiner
  • 100 Views
  • 2 replies
  • 0 kudos

Multisave discount

I would like to switch my husbands any my contracts to o2 after vodafone switched off the 3G network that our village relies on, we have hardly any 4G coverage. Wen would also like new phones when adding both new phones and contracts to the basket I ...