Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order number ms-124195148

I was called by your team and offered a change of contract which I rejected only to find that the order as above is live . I request that this order is cancelled with immediate effect as I did not agree to it . kind Regards

Resolved! Change of mind policy

Hello, I contacted your call center to cancel a pay monthly direct debit I set up with O2 yesterday, under the change of mind policy. Your colleague confirmed this had been done but I've not received any confirmation by email of this.

Not working

I upgraded last night but confirmed no new sim etc and today my phone has stopped working like it has been cut off for some reason when number etc meant to all stay the same ?

Resolved! Change the account holders name

Hi I wish to change the account holders name, this is not available through the web site and suggest I contact customer services I just initiated a chat and was immediately cut off, saying you are too busy Well I'm busy too, but I always have time fo...

Resolved! My sim

Hello how do I get a new sim card sent out i am having problems with mine and need a replacement.

Changing bank

How do i change my bank details?

VAT breakdown

Please supply VAT breakdown for all my bills starting from April 23

International bolt on

On website O2 advertise an International bolt on for calling overseas at £2 per month. When I try to add this bolt on it quotes £3 per month charge. What am I doing wrong?

Moving to Australia for 3 years, how to keep my UK phone number?

Hi everyone, I searched a lot but couldn't find any answer for this In January 2024 I am moving to Australia to study. I don't plan on returning to the UK during those 3 years. I would like to keep my UK number (if possible) as I have had it for many...

Resolved! Request number change

I ask o2 to change my phone number as I was getting nuisance calls for a while . I made the request yesterday about 18:30. While I was on the phone the lady said I will request the change . Next minute I know I been cut off and I have no reception at...

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