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James19862017
Level 1: Joiner
  • 1 Posts
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on ‎12-07-2023 12:29

on ‎12-07-2023 12:29

I upgraded last night but confirmed no new sim etc and today my phone has stopped working like it has been cut off for some reason when number etc meant to all stay the same ? 

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Enlli
Level 65: Ultra-cool
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on ‎12-07-2023 13:10

on ‎12-07-2023 13:10

Pound to a Penny they are sending out a new SIM and O2's crazy system has disconnected the old one!

We are a community forum made up of customers like yourself so we can't access accounts however

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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