Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 40 percent scam victim

Hello Recently I fell victim to the scam as I didn't read the messages saying not to give out the otac code. I have told my bank and told O2 and nothing has happened on either account but could they have applied for credit in my name with the informa...

Resolved! switch off voicemail

is it possible to switch the voicemail off on my phone?I had it switched off when on Virgin, is it possible to Disable voicemale with O2?

usage abroad

Dear Sirs, I have been informed that I will be charged for using my phone in France. Please forward a copy of the contract that I signed and indicate the relevant areas that pertain to this charge.Kind regards Thomas du Plessis [Removed]

Cancel unplaced order

I just received a text to say that order NC[Removed] has been processed. It is for another 12 month contract but I did not place this order. Please can you cancel this order now and check that there is no other suspicious activity on my account.

Resolved! 100 gb is too much now that I have come out of Hospital. I would like to change to a lower tariff. P

I am currently on Chemo and I know longer require 100 gb and a monthly contract. Is there any tariff around 20 gb and three/six months?

Resolved! eSim

How to order eSim?

Switch up T&C’s changing?

Afternoon all, popped into my local o2 this afternoon to add a switch up bolt on to one of my accounts. whilst in there the sales guy mentioned that from August the switch up t’s and c’s were changing that meant you can only switch up once every 90 d...