Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Multiple numbers to port on one account

I have moved my family to O2 so have four temporary o2 numbers on one account. I want to port there old numbers via PAC over. First one was fine and ported over now 2 days ago, now on the app or website when ever I try to port over another number to ...

Paid final bill through bank transfer

I recently moved out of O2 and received my final bill. Since I did not have direct debit, I called payment management team and requested for card payment. They tried and failed because bank recognised this as fraudulent transaction. The agent then su...

Resolved! Keep current SIM plan and just upgrade phone handsets

Can I upgrade my phone handset and keep my current Airtime, Text and Data SIM plan? I was a Virgin mobile customer, now that O2 has took over my payments on my phone has finished. I would like to upgrade to a new phone, however when I look at upgradi...

On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Hello I am on O2. I have never been able to send any text to O2 numbers. I can receive from them but cannot send to their numbers. No problems sending or receiving texts from other non O2 numbers. I am trying desperately to send a text to 21500 an O2...

Unsuspected over bill!

Unrecognised bill well over pricei have not ran this bill up why has this all of a sudden went up in price. I will leave 02 as I have a 0p spending cap on my account

Resolved! Bill and number

Hi. Can you please explain to me why am I charged for a period 03.05 - 07.05 if my SIM have been delivered and activated today (08.05.2024)?Also - if I already provided PAC when ordered SIM feom o2, do I need to do something else?I just need to know ...

Transfer of old number

I came over to O2 from Tesco last Friday and a new telephone number arrived Saturday morning. The number was to be reverted to my original Tesco number today. I have downloaded the e sim but the phone still is not responding thro'O2 though of course ...

O2 Credit

I have a £2000 credit given by O2 for charging me for something I have never had, but I want it to go back in my bank, not against further bills, could anyone advise me if this can be done

Bill query

Just got charged 6 x0.65 for texts but don’t recognise this text number & why I am charged for it

Resolved! Cancel contract

Hi, I want to cancel my sim contract

O2

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