Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Disney +

I currently have a Disney+ subscription managed by O2 from a previous deal I subscribed to. After muy free 6 months, I kept it on at £4.99 a month. I am now wanting to upgrade my phone. If I do that, I am being offered a similar deal, free 6 months D...

Kleinbaai by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Paying phone bill

I have gone to pay my bill today and it’s double the price that it should be and it’s saying that half of it is “balance brought forward” can anyone help me out as I’m abit confused as to what this means?

Jaiden12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mobile data problem

My download speed varies enormously. 0 to 25 mbps. Am frequently kicked off my internet connection. Using my phone as a hotspot. I have line of sight to the mast, less than 1 km away. Do you have any idea how to fix this? (I’ve done all the settings ...

NickC1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 5G

Hi I have a iPhone 12 Pro and my phone running of 4g how come it’s running on 5g and am in area where there is 5g too

Darragh by Level 1: Joiner
  • 1 replies
  • 0 kudos


What the heck is going on in Walsall?! I have barely been able to make or take a call in weeks over the network, and the worst thing is, my work mobile is on the same network. Work mobile can be switched and am requesting that now from CS. Never had ...

Sar1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signal drops from 4G to 3G when making or receiving calls

I have 2 iPhones on O2, one works perfectly. The other drops from 4G to 3G when making or receiving calls and occasionally the 3G symbol disappears entirely and the phone won't make/receive calls for a few mins. I've swapped the SIMs over and the pro...

Dave141 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Parent lock

I am trying to turn my parent lock off and don’t know how to

Resolved! Samsung watch 3 -Add mobile data

I've just swapped my phone sim, to an e-sim.I'm told (by O2) that I can now add that same plan to my samsung Watch3 - so that I can leave my phone at home, and my watch will recieve calls etc from my network provider, using my existing pay monthly pl...

Estied76 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! bill extension

im struggling to pay my bill this month as being hit with unexpected there anyway of getting an extension time on paying my bill.thanks

Resolved! My o2

A problem with logging in to the my O2 application for several days. What's happening??

ddd66 by Level 1: Joiner
  • 2 replies
  • 0 kudos