Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need help

Hi I have money on balance and can’t renew internet and ca

Resolved! Using my phone in Italy

Going to Italy soon and want to use my phone as normal.Do I have to have a call bar lifted by O2 as last time I tried from Spain I couldn’t dial UK

Why is my bill so high?

My tarrif is £30 a month for 3GB unlimited calls and texts and I can't select anything cheaper. Device is paid off. I saw on money supermarket something with 50gb data unlimited calls and texts for £10 a month, 12 month contract. Why can't i find thi...

Resolved! Click and collect upgrade query

Hi all,I placed an order yesterday for an upgrade and was lead to believe the phone would be available for collection today from my closest store in Medowhall. I've received order confirmation text and email but no despatch notice yet, although all e...

Resolved! Family cancellation

Please help. We are a family of four and for historical reasons I have an O2 account and my wife and two children have some sort of linked O2 accounts. we have all been o2 customers for 10 years plus recently my wife has received multiple letters say...

Resolved! PAC code

Hi, I am leaving 02 as due to illness I am unable to pay my bill. I have 2 SIM cards and 2 device plans on my account. I want to use PAC codes to transfer the 2 numbers over to my new pay as you go provider but I will be unable to pay my final bill i...

Resolved! International calls add on

I'd like to be able to make calls to countries in the GCC. What add on/bolt on package applies and at what cost pls?

Resolved! sim card

HI GUYS I HAD CONTRACT PHONE INCLUDING SIMCARD I JUST MISSED LAST FEW BILLS BCZ OF MY HEALTH ISSUE I COUL'TN AFFORD TO PAY THEY BLOCKED MY ESIM CARD HOW I CAN GET Back MY MOBILE NUMBER??

Upgrade, wrong phone received nightmare..

Hi there.. I'm having a bit of a nightmare with this problem: .As my phone had a broken screen that I could not use, on 30.04.24 I called O2 to upgrade from my iPhone 13pro to an iPhone 15pro. .I ordered an iPhone 15pro 256gb white titanium and a cas...

Resolved! Account

19:34=5 66communication sent through your site asking for an explanation on how you have been charging me for Disney plus Apparently you started charging me when I started a new contract. There is now way I would have requested this and if you check ...

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