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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 253199 Views
  • 2 replies
  • 2 kudos

Resolved! Pre-paid award Mastercard £200 not received

Hello,I purchased eligible for the award smartphone (Pixel 7a) and Airtime 60Bg £30 plan back in mid-Feb 2024. I successfully claimed pre-paid £200 Mastercard the next day. It was supposed to arrive by the 13th of April. Unfortunately, the card never...

Denis3 by • Level 2: Apprentice
  • 2564 Views
  • 15 replies
  • 0 kudos

Resolved! Prepaid Mastercard

So I recently upgraded to a Samsung S24 Ultra during the £250 prepaid mastercard promotion. I upgraded at the start of February and sent off my claim as soon as it was possible, I completely forgot about it until my sister recently reminded me of it ...

Banananana by • Level 1: Joiner
  • 3930 Views
  • 20 replies
  • 0 kudos

last bill

Dear O2,I yesterday I received an email from you claiming that I should be paying 24£. I was previously told that everything was good and done, and that I should not be caring about anything else.May I ask you to confirm that I should be paying 24£?I...

GennaroA by • Level 1: Joiner
  • 481 Views
  • 2 replies
  • 0 kudos

Upgrade

Hello: We have decided to move our contracts back to o2. I’ve set up a brand new contract for my wife. That’s all gone through perfectly and ported her number across. for mine, I had a old iPad still with o2. So I chose to upgrade that number and req...

Resolved! Refund

I tried to get a iPad for myself and it didn’t work and you guys still took my £30 I want my money back RIGHT NOW you guys have no right to take the £30 if the credit isn’t gonna go through

Resolved! Refund

Left 02 , had message to sign in for refund. Have tried at least 6 time and still not able to ( receive message each time saying oops something went wrong. Would like my refund without a long lengthy phone call to 02 ! .

Gloria3 by • Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

Resolved! RPI

Please calculate my RPI

RPI by • Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat

I want live chat

Jay80 by • Level 1: Joiner
  • 584 Views
  • 1 replies
  • 0 kudos

Resolved! insurance

my phone screen is broken i cant log inti my o2 to sort insurance out i need help

ash38 by • Level 1: Joiner
  • 1141 Views
  • 1 replies
  • 0 kudos

I ordered and paid for the iphone 15 pro

Eariler today i set up to pay for the iphone 15 pro on a monthly payment i had the contract via email and the money left my account but ive had no dispatch email no tracking number or order ref and when i log into my O2 the order isnt showing im very...

Lumii by • Level 1: Joiner
  • 482 Views
  • 2 replies
  • 0 kudos
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