Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My phone has fallen in water

I cannot respond to a sent code to my pixel pro 7 phone as it is not working and I need to access the website to look at solutions. I can only respond to e-mail on my laptop.

Resolved! Sim

Need replacement sim

Transferring my number to a new O2 contract

na

Refund

Hi. I am due a refund but can’t get intomy account.

Lost sim card

Hello, I am abroad and have lost my sim card. To sign in to my O2 account I need to enter a code that is sent to my phone number, but I cannot enter that code because I lost my sim card. Please could you help?

Cancelling my contract

I would like to cancel my contract as I have moved permanently abroad

NC77824180

awaiting response ref order

Where is my SIM?

I started a contract with you on 15th June, I have the documents here. I was supposed to get the SIM card by the 21st and yet nothing has come through the post.

No Service

My phone says ‘No Service’. [removed] Please help. [mod note: Please note these posts are public so we'd ask members not to post personal details. Thanks ]

payment not showing on myo2

hi there - yesterday on Monday 24th I paid my monthly bill online on my o2, but I'm still getting told that this payment is overdue even though its showing up in my bank statement.

O2

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