Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Activate my new sim

I’m an existing o2 customer. I’ve just changed my pay monthly tarif and inserted my new sim. It’s not working. Please can we activate it and I want to keep my same old o2 number.

Resolved! Pay off handset agreement with Virgin

My handset contract is with Virgin and my phone bill with 02. I am being passed around from pillar to post trying to pay off the handset. Can someone please help me?! I have been trying for weeks to pay off the handset and no matter what number I cal...

Upgrades with MPD nightmare

Hiis anyone else having issues with ordering upgrades with MPD and upgrading with O2?been a customer with 02 for years never had issues with upgrading with MPD before, this time so far I’ve been waiting 10 days. MPD are saying there are technical iss...

I'm on O2 contract and I want to switch to O2 pay as you go and keep my number

I'm on O2 contract and I want to switch to O2 pay as you go and keep my number. My device is paid off on 7th May. When do I order a new SIM and activate it? Do I have to text for PAC and/or STAC codes or call customer service?

Resolved! Update my address on your system

Hi I've updated my address on my o2 address please may you update my address on your system to please

Resolved! Paying off a payment plan.

Hello!Having some difficulty. Recently I missed some payments and went into arrears. I have arranged a payment plan that the customer service representative said would be due on the 28th of this month. O2 attempted to take a payment on the 24th, but ...

Mobile data while staying in Morocco?

This thread https://community.o2.co.uk/t5/Welcome-News/Roaming-on-O2-All-you-need-to-know/m-p/1537350#M37878 leads me to this page https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad with a paragraph that says: "If you don’t have O2 Travel ...

Resolved! Cancel

Can i cancel my sim please

CCA?

Hi Looking for some clarification regarding a letter I received stating a CCA clear down payment of £552.32 and that my closing balance is £0? Not sure why I received the letter and what it means? Any help/advice would be great? Thanks

Sim Locked?

Is my sim Locked, & how do I find out?

O2

Forum Posts