Unhappy!

[Anonymous]

I'm very annoyed at the fact that o2 has decided to upgrade my sim only contract without my authorisation over the weekend, and sends me a text message on a Sunday evening where I cannot even contact them as they are closed. Why on earth would I upgrade from the 20gb data to a 500mb price plan! Absolute nonsense

[Anonymous]

And to add a cherry on top I'm now apparently in a 24 month contract for a phone I've not even selected, I'm absolutely fuming to say the least. How can you not have my permission and yet change my entire plan. This is disgusting

[Cleoriff · Accepted solution]

Hi @Anonymous You need to contact customer services first thing in the morning and they will be able to tell you why this has happened

http://www.o2.co.uk/contactus

Dont use Live chat on this occasion. Call and speak to someone....

[MI5]

You need to call first thing in the morning at 8.00am.
This sounds like someone may have access to your account http://www.o2.co.uk/contactus

[Cleoriff]

Just a query @Anonymous have you taken a call from someone saying they were O2?

[Anonymous]

More info

Either fraud or one of O2's famous trusted partners 

[Anonymous]

I've not answered any calls recently and definitely not approved any upgrades to take place without my consent

[Anonymous]

After spending the entire morning going back and forth with customer service. I was disconnected, placed on many holds and yet still not left assured about the entire procedure. I'm now being told to wait, having had to take a day off work just to refuse the delivery at the door in order for this unwanted upgrade to be cancelled. I've lost all faith in o2

[MI5]

Is it definitely being delivered to your address?

[Cleoriff]

@AnonymousWhen you were on the phone to CS did they explain HOW this upgrade happened?. What was the reason given for that?