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Level 1: Joiner
Posts: 1
Registered: ‎17-07-2017
Accepted Solution

Cancellation of airtime plan

Hello

 

This month my device plan has been paid off, I'm now looking to cancel my airtime plan but cannot find an option to do so. Do I have to contact O2 through phone or is there a way through my O2?

 

any help would be appreciated.

Posts: 66,295
Topics: 432
Solutions: 6,954
Registered: ‎04-04-2012

Re: Cancellation of airtime plan

You need to call customer service on 202 and give 30 days notice.
Help on cancelling and getting a PAC here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566...

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum