I have just received a new sim and was going to try 02 after years with another provider. I have spent three hours trying to get started but been pushed from pillar to post by online chat, customer services and left high and dry and no service. Is this usual when looking for new customers? I am staggered about the cavalier attitude...
Solved! Go to Solution.
I have the number, have registred the account and tried five times now to pay for a top up to get started. I also tried several times to do the payment on the 4445 number but was unsuccesful each time. I have a pac code but this cannot be serviced until i have topped up. However, I cannot top up either with email or by using the 4445 number. Now. kicked off previous provider because I requested PACand left high and dry with no service because the top up wont work. Online chat said someone wil get back to me in 3-5 days. What use is this.....
I agree that's no use to you at all.
Can you not get someone to pop out to your local corner shop for a voucher if you can't get out yourself?
Or you could buy a voucher here online with your Paypal account http://www.mobiletopup.co.uk/o2
Thank you for your help but there was no mention in ANY of the literature or instructions that you need to do the initial top up by voucher....no mention anywhere at all
We know that too, hence why we include it in our advice.