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topup abroad not working

dorak
Level 1: Joiner
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Registered:

Hi guys, I'm in Bulgaria with an o² sim.

I tried to follow the instructions on:

https://www.o2.co.uk/topup

https://www.o2.co.uk/help/pay-as-you-go/topping-up

 

*111*# -> gives me the error "application unknown" (android)

and all the other numbers I can call are instantly disconnecting (yes, Im able to do other international calls)

 

So basically I'm here sitting with a code to recharge my sim card but I can't do it anywhere, the topup code was bought on ding.com

 

Pliz help slight_smile

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MI5
Level 94: Supreme
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Registered:

@dorak 

Try this number 

+44 7860 980 202
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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dorak
Level 1: Joiner
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Hi @MI5 , thats one of the numbers I tried, no success

others I tried:

+441753552277

 

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MI5
Level 94: Supreme
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Registered:

Try to call around 8.00am UK time when it's less busy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
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Martin-O2
  • 8165 Posts
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Registered:

Hey @dorak have you managed to topup yet or do you still need some help? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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