Re: topup abroad not working

dorak · ‎09-06-2021

Hi guys, I'm in Bulgaria with an o² sim.

I tried to follow the instructions on:

https://www.o2.co.uk/topup

https://www.o2.co.uk/help/pay-as-you-go/topping-up

*111*# -> gives me the error "application unknown" (android)

and all the other numbers I can call are instantly disconnecting (yes, Im able to do other international calls)

So basically I'm here sitting with a code to recharge my sim card but I can't do it anywhere, the topup code was bought on ding.com

Pliz help

MI5 · ‎09-06-2021

@dorak

Try this number

+44 7860 980 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dorak · ‎09-06-2021

Hi @MI5 , thats one of the numbers I tried, no success

others I tried:

+441753552277

MI5 · ‎09-06-2021

Try to call around 8.00am UK time when it's less busy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎10-06-2021

Hey @dorak have you managed to topup yet or do you still need some help?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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topup abroad not working

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