Solved: topping up a PAYG sim - O2 Community

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Registered: 11-11-2015

I have an O2 account as I have a number of pay monthly phones. I have recently put a new PAYG sim in a new phone and registered it on my account. I am trying to top it up or switch to a pay monthly tariff but every time I try I am told "we are having problems right now..". This has been the case for a few weeks. Any advice?

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93921 Posts
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Registered: 04-01-2009

The first top up really needs to be done via a voucher from instore

Other ways to top up here

Guide How to Top Up (PAYG)

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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93921 Posts
610 Topics
7017 Solutions

Registered: 04-01-2009

The first top up really needs to be done via a voucher from instore

Other ways to top up here

Guide How to Top Up (PAYG)

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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