Solved: top up payments

Poppyk2 · ‎13-04-2020

I have had a monthly account with o2 for more than 15 years, but I recently took out a pay as you go sim in addition to my monthly account, for emergencies during the current crisis. I topped it up with £10 on March 10th didn't use it but my balance is now showing Zero, do O2 operate a use it or loose it policy?

MI5 · ‎13-04-2020

@Poppyk2

Bundles last for 30 days only.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-04-2020

@Poppyk2

Bundles last for 30 days only.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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