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pay as you go top up voucher help please

KateR
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 Hi looking for some info on pay as you go top ups.  My uncle who still insists on getting a top up from his local shop... he is currently in hospital and i have had to top up his phone £30 in the last 2.5 weeks, he is only using the phone to send messages, the data/wifi is not connected.  Surely his phone is using way too much money for just messages? any help gratefully received.

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Cleoriff
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@KateR 

Your uncle is on a Big Bundle which he doesn't need. He should be on a Classic tariff which O2 no longer provide. However he can try a tesco or giffgaff sim. They both do Classic and are on the O2 Network.

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Cleoriff
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@KateR 

Your uncle is on a Big Bundle which he doesn't need. He should be on a Classic tariff which O2 no longer provide. However he can try a tesco or giffgaff sim. They both do Classic and are on the O2 Network.

*The Game Is On*

Girl in a jacket

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KateR
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Thank you, need to get it sorted as he will be in hospital for a few weeks, costing a fortune

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Cleoriff
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He will be far better with a Classic tariff. You only pay for what you use.

Best of luck and Welcome to the forum. 😊

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MI5
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@KateR 

If he is on a bundle, the allowances are valid for 30 days and all texts will be free as they come from his allowances, so it appears he may already be on a classic tariff but maybe his data is still turned on in the phone settings and is using his credit.

There's no other explanation to you having to top up within a 30 day period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Deleted by me. Pointless!

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MI5
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Top up would be valid for 30 days if on a bundle.

£30 in 2.5 weeks indicates use from credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@KateR 

You might want to look at this site. It could be better for your uncle/

https://www.1pmobile.com/ 



 

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