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no MMS on Unlimited texts?

snadge
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Hello

 

I have an o2 PAYG sim card, I pay £10 every month for unlimited texts, unlimited calls and 6B of DATA which rolls over every month it's not used (currently on 7GB)

 

My mobile is an old Sony Xperia L1 (2017) 2GB RAM Quad-Core

I used to be able to send reasonably long texts and very rarely MMS picture messages, now I was on the understanding that your DATA connection would be used for MMS (a long text, or pictures inside a text) its a simple solution, all this worked fine until a few months back it stopped me sending LONG TEXTS only (as i don't send picture messages, I use Signal Messenger for that)

 

but advertising as UNLIMITED TEXTS when it isn't is an absolute lie and OFCOM wouldn't be to pleased to hear of these shenanigans, and in none of that time did i get a text saying YOU ARE NOW GOING TO BE CHARGED FOR MMS OR LONG TEXTS (over 100 characters or whatever your limit is)

 

can somebody help me with this issue, i called today - the freephone number 202 is DEAD AND IS ON YOUR WEBSITE FOR FREE CALLS, so i had to use the costly 0344 809 0202 number - who was useless and could not hear them over in India!! even on loudspeaker - I'm sure o2 tell them to put their headsets on the desks and just wind up customers - over 40 minutes there was no resolve and 30 minutes to spell everything i collated to her!!

 

 

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MI5
Level 94: Supreme
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@snadge 

MMS have always been chargeable and it's the same for all networks.

OFCOM wouldn't care less as there are T&C's which cover exactly what is and isn't included in unlimited aspects of use.

You can add a bolt on if you wish to send MMS messages at reduced rates but no one hardly does these days as there as so many free ways to do it.

MMS, which uses a very old data system, is not compatible with modern data networks and as such can never be integrated with your data allowance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
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@snadge 
This is not O2. This is a customer community. You need to speak to customer service.
Call 0800 032 1402 from any phone or numbers in this link, which includes instructions on how to download and use Skype to call 0800 numbers for free from anywhere: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 through social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@snadge 

MMS have always been chargeable and it's the same for all networks.

OFCOM wouldn't care less as there are T&C's which cover exactly what is and isn't included in unlimited aspects of use.

You can add a bolt on if you wish to send MMS messages at reduced rates but no one hardly does these days as there as so many free ways to do it.

MMS, which uses a very old data system, is not compatible with modern data networks and as such can never be integrated with your data allowance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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snadge
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thank you -  thats all that had to be said

 

much appreciated!!

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MI5
Level 94: Supreme
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Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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