new phones

[johnny4760]

Hy dos,e anyone know how to change the info o2 has as i have a new phone and it still shows my old phone in the detail on my account.

[Poppysmum]

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@MI5 wrote:
Yes it should say what kind of phone in there.

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Thank you will have to get it updated

[Poppysmum]

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@Cleoriff wrote:

Mine isn't showing in My Device @Poppysmum. There again, I don't expect it to show as I bought mine from Amazon and just put the old sim in it....:smileywink:

However, my Note 4 showed in there and I didn't get that from O2 either....

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Think thats first time mine not shown and i buy mine from Amazon or Argos so who knows  @Cleoriff

[Cleoriff]

I have just checked My O2 on my phone as well and device details aren't showing anything.

Maybe a system glitch?

[MI5]

My daughters phone still hasn't updated since Christmas so I think it's all a bit hit and miss as with most of O2's systems......

[johnny4760]

No i mean the name of the software that they used to transfer my stuff from old phone to new phone on the computer instore to move my contacts and stuff over on their computer it had EMS Framework on my new phone.

[Cleoriff]

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@johnny4760 wrote:
No i mean the name of the software that they used to transfer my stuff from old phone to new phone on the computer instore to move my contacts and stuff over on their computer it had EMS Framework on my new phone.

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I would have no idea @johnny4760  Maybe you could ring the store?

[johnny4760]

No i have no idea what you are talking about cant you read my posts ?????????.

[Cleoriff]

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@johnny4760 wrote:
No i have no idea what you are talking about cant you read my posts ?????????.

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You have started one thread and posted on a completely different one !!

This was your original thread https://community.o2.co.uk/t5/Pay-As-You-Go/new-phone/m-p/1225594#M12712

Please go back and post there please and stick to one thread!