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my pay as you go number will not let me top up

ajbarrett1
Level 1: Joiner
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‎25-04-2023 13:36 - edited ‎25-04-2023 13:37

‎25-04-2023 13:36 - edited ‎25-04-2023 13:37

I have a pay as you go mobile number in my electric gates. I need to top it up. When I ring the automated service to do this, it says "unsuccessful" every time. Any ideas?

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gmarkj
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‎25-04-2023 13:39

‎25-04-2023 13:39

All of the ways we know to top up @ajbarrett1 are in the guide below

Guide How to Top Up (PAYG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
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‎25-04-2023 14:00

‎25-04-2023 14:00

@ajbarrett1 The sim needs to be put in a phone and registered for a MyO2 account. http://www.o2.co.uk/myo2

You can then manage it without removing it from the gate.

I DO NOT WORK FOR O2



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Breanna
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‎26-04-2023 11:31

‎26-04-2023 11:31

Were you able to top up your SIM @ajbarrett1?

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