calls abroad

[Misa1]

anyone can help pls?  since i moved to o2 can't make calls or receive when abroad....

customer service asked to call but i'm abroad already 😂

[Enlli]

Where abouts 'abroad'?

[Misa1]

greece, i can use the 4g and can receive messages thats all

[Misa1]

i have had same issues when in uk after i ported my number to o2 and they sorted it in one month 

[Cleoriff]

@Misa1 

Some things to try:

Check data roaming is on in phone settings

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. 

Do this via social media. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help

All methods of contact here Guide: How to find help & contact O2 

[Misa1]

thanks 

[MI5]

@Misa1 

As you are PAYG,  you may have issues with calls as 4g calling isn't supported on O2 with PAYG and many countries have switched off 3g.

Try to force your phone to 2g and see if calling works.

Also do a manual network search for alternative Greek networks that might still be running a 3g service.