being charged double for texts

[billybob69]

anybody any idea why i'm being charged double for text messages ?

texts from the uk to the uk,

also how can i contact o2 to complain about this issue ?

[madasaf1sh]

@billybob69 

You will need to contact Customer Services on 4445 from your phone. 

Also check your phone isn't double sending the texts, as it has been know for some phones following an update to certain apps to do this

[billybob69]

thanks for the answer mate 👍,

have checked its not sending double texts, thats fine,

is there a landline number for o2 i can ring ? 

my phone is not the best and basically used for texts and short calls, so would prefer to contact o2 on landline,

seems odd that theres no listed way i can contact o2 on this site, i always thought it was a legal requirement for companies to supply at least an email and phone contact on there websites,

maybe i'm not looking in the right place 

[MI5 · Accepted solution]

@billybob69 

Landline number here https://www.o2.co.uk/contactus

Also, if your message is over 150 characters, it will send as 2 messages.

1 sms is 160 characters

2 sms is 320

3 sms is 480

After that it converts to mms Guide: Accidental MMS Sending and How to Avoid it 

[billybob69]

thanks to you as well mate 👍,

thats what i was looking for ,

and yeh it doesnt matter how long a text i send it always charges double,

just tried a minute ago, 10 characters including spaces and double charged,

gonna ring em tomorrow and sort it out, thanks again,

[MI5]

You're welcome @billybob69 and good luck

[Anonymous]

The price of sending texts has recently increased. So has the cost of calls which is now 55p per minute standard rate. How much are you being charged to send a text? If it's 30p per text that sounds normal.

😃