Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £5 free credit

I just registered on the 02 website when do I get my free £5 credit

Resolved! Roam in Europe

Hello, I have a £15 pay as you go monthly plan and will be travelling to Italy. Can you please confirm that the 25g I have in my big bundle pay as you go plan will cover roaming internet in Italy?

Resolved! Lost Phone

Hi , I’ve lost my pay monthly phone unfortunately. Is it possible to get the number cancelled ?

Charged 5 p for txts

Why does my bill show 5 p charge on some of txt

No signal

Just bought a 02 pay as you go sim It's showing that I've got signal on my phone but when I try and make a call it doesn't connect or ring It worked once but that's it Can somebody help me please

O2 won’t port the number I want to keep

On 29/4/24 I joined o2 from Tesco on pay as you go. I filled out the form to transfer my number from Tesco to o2 and it said will be transferred the next day. On 30/4/24 I rang o2 to find out what’s going on to be told that someone filled the form ou...

Resolved! Moving to spain

If i move to spain can i change to pay as you go

Lost top up

Ive topped up my partners mobile via the telephone using my card details. He hasnt recieved it but it is showing as taken from my bank.Ive spent an hour and 30mins waiting to speak to someone. Can anyone help

O2 cannot migrate my number

Hi Everyone, We recently closed a company account of 23 years and opened a private account with O2. The temporary numbers were received and we asked for the 3 numbers on the company account to be migrated over for ease of use and to be used for any o...

Resolved! Keeping the lost SIM card number

Hi I would like to order a new pay as you go SIM card while keeping my old pay as you go number. Will this be possible? Thanks.

O2

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