Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 14066 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 10169 Views
  • 18 replies
  • 2 kudos

Resolved! fraudulent charges

I am being charged for expensive overseas calls which I did not make, and my outgoingcalls have been cut off as a result. I am having great difficulty getting through to anybodyto explain this problems. Has anybody else had a similar problem?

Resolved! Can get on the internet

Every time I try to get on the internet it says I’m not connected so I can’t search anything on Google

Jayne5 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! Topping up

I topped up about 8hours ago on the £15 big bundle. I get a message about 10mins ago saying that I have no data, no calls or messages and need to top up again. Had anyone else had this happen?

Lindsey22 by Level 1: Joiner
  • 121 Views
  • 3 replies
  • 0 kudos

Top up not applied to balance?

I have been trying to activate my new PAYG mobile and topped up £10 which I can see I have paid on my banking app and have received confirmation text from O2 but it has not been applied to my O2 balance therefore I cannot make calls etc. Customer ser...

MCL by Level 1: Joiner
  • 1281 Views
  • 18 replies
  • 0 kudos

Resolved! Payment

I’ve just changed networks from o2 to Vodafone but have £20 on my account still is there any way I can get that back?

Kj03 by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! How to register a new pay as you go SIM card for iPad Mini 6

Have just been sent a new pay as you go mobile broadband SIM card for iPads but how do I register the SIM card. As I have never done this before for an iPad.I have put the SIM card in my iPad went to mbb.o2.uk entered in the mobile number on the card...

Resolved! Specific Number Request

I have owned two mobile phone numbers for a number of years, one on an O2 pay monthly contract and one on another network. I have recently ported in the number that was on another network to my O2 pay monthly contract, displacing the original number ...

Jordan12 by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Resolved! New sim. top up not going through

Greetings,I have a new PAYG sim and I topped it up. got all the confirmation texts and email but no actual credit to the phone. I can't even call support because once it says connecting to an advisor, my phone pops up a message saying I have no credi...

-DJ- by Level 1: Joiner
  • 238 Views
  • 4 replies
  • 0 kudos